Glorysoft (Shanghai) Co., Ltd.
Privacy Policy
Release Date: [April 2, 2025]
Effective Date: [April 2, 2025]
Introduction
Welcome to the official website of Glorysoft (Shanghai) Co., Ltd.. (hereinafter referred to as "Glorysoft")! Glorysoft (also referred to as "we") fully recognizes the importance of personal information to you and is committed to protecting your privacy and personal information. In compliance with applicable laws and regulations, we hereby explain through this "Privacy Policy of Glorysoft (Shanghai) Co., Ltd." (hereinafter referred to as "this Policy") how we process your personal information when you use Glorysoft’s products/services through Glorysoft’s official website, WeChat Official Account, or other channels. By using Glorysoft’s products/services, you confirm that you have read and understood this Policy, and we will collect, use, and share your information in accordance with the provisions herein. If you have any questions, comments, or suggestions regarding this Policy, please contact us via the methods provided in Section VIII ("How to Contact Us").
Please pay special attention to the scope of application of this Policy:
This Policy applies to all products and services provided by Glorysoft. If products/services offered by us or our affiliates utilize Glorysoft’s products/services but do not have an independent privacy policy, this Policy shall apply. If products/services offered by us or our affiliates have independent privacy policies, those independent policies shall take precedence. For matters not addressed in such independent policies but covered herein, this Policy shall apply.
This Policy does not apply to third-party information/services (including third-party applications, websites, etc.) linked to or integrated within Glorysoft’s products/services. Such information/services are operated by third parties and governed by their respective privacy policies.
Part I: Definitions
Glorysoft Official Website: Webpages primarily under the domain glorysoft.com.
Glorysoft Official Account: The Glorysoft WeChat Official Account.
Glorysoft/We: Glorysoft (Shanghai) Co., Ltd.
Affiliates: All subsidiaries and affiliated companies under Glorysoft (Shanghai) Co., Ltd., including but not limited to Beijing Glorysoft Software Co., Ltd., Shanghai Hongyan Linxin Semiconductor Technology Co., Ltd., and Shanghai Zhikun Technology Co., Ltd.
You: A natural person who accesses or uses Glorysoft’s products/services.
Personal Information: Information recorded electronically or otherwise that relates to an identified or identifiable natural person.
Sensitive Personal Information: Information that, if leaked, illegally provided, or misused, may endanger personal or property safety, harm personal reputation, physical/mental health, or lead to discriminatory treatment. Sensitive personal information under this Policy includes biometric data, religious beliefs, specific identity details, medical health information, financial accounts, location tracking, and personal information of minors under 14 years old.
Deletion of Personal Information: The act of removing personal information from operational systems to render it irretrievable or inaccessible.
Child: A minor under 14 years old.
Minor: A natural person under 18 years old. Minors aged 16 or older who earn income through their own labor are considered fully legally competent.
Third-Party Partners: Legal entities or economic organizations (excluding Glorysoft’s affiliates) that provide services/products to you through Glorysoft’s platforms.
Part II: Personal Information Protection Policy
This Policy will help you understand the following:
How we collect and use your personal information
How we provide, transfer, or disclose your personal information
How we store your personal information
How we protect the security of your personal information
How we handle sensitive personal information and protect minors’ personal information
How you can exercise your rights over personal information
Revisions and notifications to this Policy
How to contact us
I. How We Collect and Use Your Personal Information
We collect and use your personal information in accordance with the Personal Information Protection Law of the People’s Republic of China, the Data Security Law of the People’s Republic of China, and other applicable laws, adhering to the principles of legality, legitimacy, necessity, and good faith. Generally, we will collect and use your personal information only with your consent, except in special circumstances where legal obligations or the protection of your or others’ vital interests require such collection. You may choose not to provide certain information, but this may affect your ability to use specific Glorysoft services. We may update our data practices as policies or business strategies evolve, and we will notify you of such changes and seek your consent where required.
Scenarios for Collecting and Using Personal Information
When you submit inquiries via Glorysoft’s official website, we collect your name, phone number, and company name to respond to your inquiries.
When you submit inquiries via Glorysoft’s WeChat Official Account, we collect your name, phone number, company, industry, and referral contact details to address your needs.
When you submit complaints/suggestions via the official website’s "Complaints & Suggestions" module, we collect your name, phone number, and company name for follow-up.
When you submit complaints/suggestions via the WeChat Official Account’s "Complaints & Suggestions" module, we collect your name, phone number, and email for follow-up.
Exceptions to Consent Requirements
Under applicable laws, we may collect/use personal information without consent in the following circumstances:
To fulfill a contract or legal obligations;
For human resource management under labor regulations;
To protect national security, public safety, or public health;
For public interest purposes (e.g., news reporting, oversight);
Handling publicly available information;
Other lawful scenarios.
II. How We Provide, Transfer, or Disclose Your Personal Information
We respect your privacy and will only process your personal information for lawful, specific purposes:
Provision of Personal Information: We will not share your personal information with third parties without your consent, except as required by law.
Entrusted Processing: We may engage third parties to process your information under strict confidentiality agreements.
Transfer: We will not transfer your personal information unless:
You explicitly consent;
Required by law or governmental/legal procedures;
In mergers, acquisitions, or asset transfers, with prior notification and continuity of protections.
Disclosure: We will not publicly disclose your personal information without your authorization.
Exceptions: Similar to collection, disclosure may occur without consent for legal, public safety, or public interest reasons.
III. How We Store Your Personal Information
Storage Locations: Personal information is stored within China. Cross-border transfers will comply with legal requirements (e.g., security assessments, standard contracts).
Retention Period: Information is retained only as long as necessary or legally required, after which it is deleted or anonymized.
Cessation of Operations: If services cease, we will stop data collection, notify users, and delete/anonymize stored information.
IV. How We Protect Your Personal Information Security
We implement technical and organizational measures (e.g., access controls, encryption, staff training) to safeguard your data. While we strive for security, absolute protection cannot be guaranteed. In case of a breach, we will notify you promptly and take remedial actions.
V. Handling of Sensitive Information and Minors’ Information
Sensitive Information: We do not actively collect sensitive personal information. If you voluntarily provide such data, we will encrypt it and require explicit consent for disclosure.
Minors’ Information: We do not collect data from children under 14 without parental consent. Minors are advised not to provide personal information.
VI. Exercising Your Rights Over Personal Information
You may request access, correction, deletion, or restriction of your data by contacting us (Section VIII). Exceptions apply for legal, security, or public interest reasons. We may verify your identity before processing requests.
VII. Revisions and Notifications
We may update this Policy, with significant changes notified via prominent channels (e.g., email). Continued use of services constitutes acceptance of revisions.
VIII. How to Contact Us
For questions, requests, or complaints:
Submit via the "Complaints & Suggestions" module on our website (https://www.glorysoft.com) or WeChat Official Account.
Email: service@glorysoft.com or jie.zhong@glorysoft.com (Data Protection Officer).
Hotline: 400-021-1518.
If unsatisfied with our response, you may lodge complaints with:
Cyberspace Administration of China: www.12377.cn
Consumer Hotline: 12315
Shanghai Pudong New Area People’s Court.
This document is provided in Chinese and English. In case of inconsistency, the Chinese version prevails.
